Complete lack of professionalism by Fry-Wagner, definitely will not use and do not recommend.
I contacted United in March about an upcoming move. A rep immediately called to set up an appointment with an estimator (Steve). Took the estimator several days to get back with me and then promised to call me back by Friday. Tracked him down the following week through someone in his office and when we spoke he wanted to know what I wanted...maybe the estimate he promised?
Least professional company of all movers.
I worked with Dan and Carrie on my move from Kansas City to Wisconsin. Fry-wagner partners with United. Nothing but great communication and service throughout. Our move was seemless. When one issue came up with the reassembly of furniture (a separate contracter), it was handled quickly. Highly recommended for a move that is full pack. It ain't cheap, but you get what you pay for.
I was thrilled by the service provided by Fry-Wagner Moving & Storage. The moving crew was professional and speedy, making the day less painful than expected. They not only protected my furniture at delivery and in storage, but they also took the time to carefully protect the floors and doorways of my new home. I am very impressed and would recommend Fry-Wagner to anyone with an upcoming move.
Awful communication and service even when my parents were supposed to get VIP service from an upper executive of Fry-Wagner. Fry-Wagner packed the house into one truck and called my parents two days later saying they split it into two trucks -- no notice of the possibility of this action was ever given. The delivery window to the new house was June 8-11. When Fry-Wagner called and told my parents about the splitting of their belongings, they indicated the second truck was no longer guaranteed to be within the original delivery window. What about THAT makes sense?! Nothing. Fry-Wagner assured them that what they deemed as "essentials" would be on the first delivery. Well that first truck got there a day later than planned because the truck's starter went out. In the meantime, the representative from Fry-Wagner called my parents to tell them the second truck wouldn't be there until June 21st - 10 day AFTER the end of the original delivery window. Try again, Fry-Wagner. According to the Fry-Wagner rep, she "sweet talked" (her words) the driver of the second truck and the second truck arrived this afternoon (June 13th), but with the load in completely damaged condition (see picture in comments below). This all of course doesn't even begin to touch the hassles my parents have had to go through, particularly of spending hundreds of extra dollars rearranging hotels on their road trip to their new location and waiting for Fry-Wagner to show up, as well as buying extra "essentials" that did NOT come on the first truck as promised. Nothing about this experience went well - in fact it was nothing short of horrible.
Heard nothing for another week or so, called again and he said he was almost done and then asked, "How far do you think it is to Orlando?"...gee, I don't know, maybe as an interstate estimator you would have that information but I googled it for him.
Still waiting but never received anything from them. I have moved on to other moving companies that provide me actual quotes when promised and don't ask questions that they should already know. During the time I was waiting for the estimator to get back to me, I received 3 calls from United asking me if I wanted a quote for my move and I had to tell them an estimator had already been assigned.
This is the second time I have used Fry-Wagner and they are great. They sent a great group of guys out. They were very professional and worked as a team and loaded my house in a timely fashion. They just didn't stop. Hoping to get the same crew when we get to our new house! Everyone you deal with from the guy who bids the job to the girl in the office who calls and checks on you to the movers themselves are great to deal with!
Fry Wagner Moving Storage is a US Moving Company based in Earth City, Missouri. Fry Wagner Moving Storage is located at 3700 Rider Trail S, Earth City, MO 63045, USA.
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